Shipping policy

SHIPPING & DELIVERY POLICY

Business Name: Phantom Pieces
Effective Date: 22 July 2026\

At Phantom Pieces, we understand that purchasing a luxury timepiece is a significant investment. We take the security, care, and safe delivery of every order seriously.

Due to the high-value and luxury nature of the products we sell, orders may require additional processing, verification, security measures, specialised handling, and insured transportation. As a result, delivery times may be longer than those typically associated with standard online purchases.

By placing an order with Phantom Pieces, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. ORDER PROCESSING

All orders are subject to payment verification and, where appropriate, additional security and fraud-prevention checks before dispatch.

Due to the high-value nature of luxury timepieces, Phantom Pieces may require additional time to:

  • Verify payment and transaction details.

  • Confirm order information.

  • Conduct security and fraud-prevention checks.

  • Prepare and inspect the timepiece before dispatch.

  • Arrange appropriate secure packaging.

  • Arrange insured or specialised transportation where applicable.

  • Coordinate with shipping and logistics providers.

  • Complete any necessary documentation.

Orders will generally be processed and prepared for dispatch once payment has been successfully received and any necessary verification procedures have been completed.

2. DELIVERY TIMEFRAMES

Delivery timeframes provided by Phantom Pieces are estimates only and are not guaranteed unless expressly confirmed in writing.

Luxury goods require additional care and security during transportation. As a result, your order may take longer to process and deliver than a standard retail purchase.

Depending on the destination, shipping method, availability of the timepiece, payment verification, security requirements, courier availability, and other circumstances, delivery may take longer than initially anticipated.

We ask customers to allow reasonable additional time for the safe and secure transportation of their purchase.

If an estimated delivery timeframe is provided at checkout or communicated by Phantom Pieces, this timeframe should be considered an estimate rather than a guaranteed delivery date.

3. HIGH-VALUE AND SECURE SHIPMENTS

Luxury watches are high-value items and may require specialised shipping arrangements.

Depending on the value and destination of an order, Phantom Pieces may use:

  • Insured shipping

  • Tracked shipping

  • Signature-on-delivery services

  • Secure courier services

  • Specialist logistics providers

  • Other appropriate delivery methods

The specific shipping method selected may vary depending on the value of the timepiece, destination, availability, and security considerations.

Phantom Pieces reserves the right to select an appropriate shipping method for the safe transportation of a high-value timepiece.

4. SHIPPING TRACKING

Where available, customers will be provided with tracking information once their order has been dispatched.

Tracking information may not become active immediately after dispatch and may take some time to update as the shipment moves through the courier's network.

Customers are responsible for monitoring the tracking information provided and ensuring that someone is available to accept delivery where a signature is required.

5. SIGNATURE ON DELIVERY

Due to the high-value nature of our products, certain orders may require a signature upon delivery.

Customers may be required to provide identification or other verification before the shipment can be released, depending on the shipping provider and delivery requirements.

Phantom Pieces strongly recommends that customers provide a secure delivery address where someone is available to receive the shipment.

6. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information at the time of purchase.

This may include:

  • Full name

  • Street address

  • Apartment or unit number

  • Suburb or city

  • State or province

  • Postal or ZIP code

  • Country

  • Contact telephone number

  • Email address

Phantom Pieces is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible at:

phantompieces1@gmail.com

We will make reasonable efforts to assist; however, we cannot guarantee that delivery information can be changed after an order has been dispatched.

7. DELIVERY DELAYS

Phantom Pieces takes reasonable steps to ensure orders are processed and dispatched as efficiently and securely as possible.

However, delivery times may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Shipping network disruptions

  • Severe weather

  • Natural disasters

  • Transportation delays

  • Government restrictions

  • Customs or border processing

  • Public holidays

  • Industrial action

  • Security checks

  • Payment verification

  • Fraud-prevention procedures

  • Incorrect delivery information

  • Failed delivery attempts

  • Other unforeseen circumstances

Because Phantom Pieces transports high-value luxury goods, additional security or logistical procedures may occasionally be required. These procedures can result in longer processing or delivery times.

We appreciate your patience and understanding while your timepiece is being transported securely.

8. LOST OR DELAYED SHIPMENTS

If tracking information indicates that a shipment has been delayed or appears to be missing, Phantom Pieces will work with the relevant shipping provider to investigate the matter.

Customers should contact Phantom Pieces at:

phantompieces1@gmail.com

Where appropriate, Phantom Pieces may initiate a formal investigation or insurance claim with the relevant shipping provider.

Customers should understand that investigations involving high-value shipments may take additional time to complete.

Phantom Pieces will provide reasonable assistance throughout the investigation process.

9. SHIPPING INSURANCE

Where appropriate, Phantom Pieces may arrange shipping insurance for high-value timepieces.

The availability and extent of shipping insurance may depend on the shipping provider, destination, value of the item, and other relevant circumstances.

Where an insured shipment is lost or damaged during transportation, Phantom Pieces may be required to follow the relevant carrier or insurer's claims process before a resolution can be determined.

Customers agree to reasonably cooperate with any investigation or claims process where required.

Nothing in this section limits any rights or remedies available to customers under applicable consumer protection legislation.

10. DAMAGE DURING DELIVERY

Customers are encouraged to carefully inspect their package and timepiece immediately upon delivery.

If the package appears damaged, customers should, where reasonably possible:

  1. Photograph the external packaging before opening it.

  2. Photograph any visible damage to the packaging.

  3. Carefully inspect the timepiece upon opening.

  4. Photograph or record any damage discovered.

  5. Contact Phantom Pieces as soon as reasonably possible.

All packaging and shipping materials should be retained until any investigation has been completed.

Customers should contact:

phantompieces1@gmail.com

with their order details and supporting photographs or videos.

11. FAILED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful because the customer is unavailable, provides incorrect delivery information, or fails to comply with the courier's delivery requirements, the shipment may be:

  • Re-attempted by the courier.

  • Held at a designated collection location.

  • Returned to Phantom Pieces.

  • Subject to additional delivery charges.

Any additional costs resulting from a failed delivery caused by incorrect information or the customer's inability to accept delivery may be payable by the customer, where permitted by applicable law.

12. RETURNED SHIPMENTS

If an order is returned to Phantom Pieces because of:

  • An incorrect address supplied by the customer.

  • The customer refusing delivery.

  • Failure to collect the shipment.

  • Repeated failed delivery attempts.

  • Failure to comply with delivery requirements.

Phantom Pieces may contact the customer to arrange further delivery.

Additional shipping costs may apply before the order is re-dispatched.

A returned shipment does not automatically constitute a cancellation of the customer's order or create a right to a refund.

Any refund or cancellation will be handled in accordance with the Phantom Pieces Return, Refund & Exchange Policyand applicable consumer protection laws.

13. CUSTOMER RESPONSIBILITY FOR DELIVERY

Customers are responsible for ensuring that:

  • The delivery address is correct.

  • The recipient's name is accurate.

  • Contact information is current.

  • Someone is available to accept delivery where required.

  • Any delivery instructions provided are accurate.

  • The customer complies with reasonable delivery and identification requirements.

Phantom Pieces is not responsible for delays resulting from the customer's failure to meet these requirements.

14. DELIVERY TO THIRD PARTIES

If a customer requests that an order be delivered to a third party, alternative address, business, concierge, reception desk, or other nominated recipient, the customer acknowledges that the shipment may be considered delivered once it has been accepted at the nominated delivery location, subject to the applicable shipping provider's delivery confirmation and any rights available under applicable law.

Customers should only nominate secure and trusted delivery locations for high-value purchases.

15. SHIPPING COSTS

Shipping costs, where applicable, will be communicated to the customer before the completion of the purchase.

Shipping costs may vary depending on:

  • Destination

  • Package size and weight

  • Insurance requirements

  • Security requirements

  • Shipping provider

  • Delivery method

  • Value of the timepiece

Phantom Pieces reserves the right to determine the appropriate shipping method for high-value items.

16. CHANGES TO THIS SHIPPING POLICY

Phantom Pieces reserves the right to update or amend this Shipping & Delivery Policy from time to time.

Any updated version will be published on the Phantom Pieces website and will take effect from the date specified in the updated policy.

17. CONTACT US

If you have any questions regarding shipping, delivery, tracking, or the transportation of your order, please contact:

Phantom Pieces
Email: phantompieces1@gmail.com

We appreciate your patience and understanding when purchasing from Phantom Pieces. Because we specialise in high-value luxury timepieces, we prioritise the secure handling, protection, and transportation of every order. While this may occasionally result in longer processing or delivery times than standard online purchases, our priority is to ensure that your timepiece reaches you as safely and securely as possible.

CUSTOMER ACKNOWLEDGEMENT

By completing a purchase with Phantom Pieces, you acknowledge that you understand the high-value nature of the products being purchased and that the secure transportation of luxury timepieces may require additional processing, verification, security measures, specialised handling, and delivery time. You understand that shipping and delivery timeframes are estimates and that delays may occasionally occur due to circumstances beyond the reasonable control of Phantom Pieces or its shipping providers.

Phantom Pieces will take reasonable steps to ensure your timepiece is handled and transported with appropriate care and security.