Terms of service
TERMS OF SERVICE
Business Name: Phantom Pieces
Effective Date: 22 July 2026
Welcome to Phantom Pieces. These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Phantom Pieces website, online store, products, services, and any transactions made through our website.
By accessing our website, creating an account, browsing our products, or purchasing a product from Phantom Pieces, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any other policies referenced or incorporated into these Terms.
If you do not agree with these Terms, you should not use our website or purchase products from Phantom Pieces.
1. ABOUT PHANTOM PIECES
Phantom Pieces operates an online luxury watch business offering selected luxury timepieces and related products.
Throughout these Terms, the terms "Phantom Pieces," "we," "us," and "our" refer to Phantom Pieces.
The terms "customer," "you," and "your" refer to any person who accesses our website, uses our services, or purchases products from us.
2. ELIGIBILITY
By using this website or purchasing products from Phantom Pieces, you represent that:
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You are legally capable of entering into a binding agreement.
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You are providing accurate and complete information when placing an order.
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You are authorised to use the payment method provided.
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You will comply with all applicable laws and regulations.
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You are not using the website for fraudulent, unlawful, or unauthorised purposes.
If you are purchasing a product on behalf of another person or entity, you confirm that you have the authority to act on their behalf.
3. WEBSITE USE
You agree to use the Phantom Pieces website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful purposes.
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Attempt to gain unauthorised access to our website or systems.
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Interfere with or disrupt the operation of the website.
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Introduce malicious software, viruses, or harmful code.
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Copy, reproduce, modify, distribute, or exploit website content without permission.
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Use automated systems to scrape, collect, or extract website information without our written consent.
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Impersonate Phantom Pieces, its employees, representatives, or other users.
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Use our website in a manner that may damage our reputation or business.
Phantom Pieces reserves the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
4. PRODUCT INFORMATION
Phantom Pieces makes reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.
However, we do not guarantee that all website content will always be complete, current, or error-free.
Product photographs may vary slightly from the actual product due to photography conditions, lighting, screen settings, or display differences.
Customers are responsible for carefully reviewing all available product information before purchasing.
For high-value luxury timepieces, customers are encouraged to contact Phantom Pieces before purchase if they require additional information, photographs, videos, documentation, or clarification.
You can contact us at:
5. LUXURY WATCHES AND CONDITION
Individual timepieces may be new, unworn, pre-owned, vintage, professionally serviced, customised, modified, or fitted with aftermarket components.
The condition and characteristics of each individual watch will be described in the relevant product listing to the best of Phantom Pieces' knowledge.
Pre-owned and vintage watches may naturally exhibit signs of age, use, wear, scratches, marks, patina, or other characteristics consistent with their condition.
Customers are responsible for carefully reviewing the specific product listing and asking any questions they may have before purchasing.
6. AUTHENTICITY
Phantom Pieces takes the authenticity of the products it offers seriously and undertakes appropriate checks in relation to the timepieces it sells.
Where applicable, information relating to authenticity, provenance, supporting documentation, certificates, box and papers, service history, or other relevant information may be provided in the product listing or upon request.
Customers who require additional information regarding authenticity or documentation should contact Phantom Pieces before completing their purchase.
Nothing in these Terms limits any rights a customer may have under applicable consumer protection laws where a product has been materially misrepresented or is not as described.
7. PRICES
All prices displayed on the Phantom Pieces website are subject to change without notice.
Phantom Pieces reserves the right to correct pricing errors, inaccuracies, or omissions, including after an order has been placed.
If an item is listed at an incorrect price due to a website or administrative error, Phantom Pieces reserves the right to cancel the order and provide a refund of any payment received, subject to applicable law.
Any applicable shipping charges or other fees will be displayed where applicable before the customer completes their purchase.
8. ORDERS AND ACCEPTANCE
Placing an order through the Phantom Pieces website constitutes an offer to purchase the selected product.
An order is not considered accepted until Phantom Pieces confirms the order and/or dispatches the product, unless otherwise required by applicable law.
Phantom Pieces reserves the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:
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Suspected fraud or unauthorised transactions.
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Payment verification issues.
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Incorrect product pricing.
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Website or listing errors.
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Product availability issues.
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Duplicate or unusual orders.
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Legal or regulatory requirements.
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Other legitimate business or security reasons.
If an order is cancelled after payment has been received, Phantom Pieces will refund the amount paid, subject to applicable law.
9. PAYMENT
Customers must provide valid and accurate payment information when completing an order.
By submitting payment information, you represent that:
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You are authorised to use the payment method.
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The payment information provided is accurate.
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You authorise Phantom Pieces or its authorised payment provider to process the transaction.
Phantom Pieces may use third-party payment processors to securely process transactions.
We do not knowingly store complete payment card details on our own systems where payment processing is handled by third-party payment providers.
10. FINAL SALE, RETURNS AND REFUNDS
All purchases made through Phantom Pieces are considered final sales.
Phantom Pieces does not accept returns, exchanges, or provide refunds for change of mind, buyer's remorse, personal preference, incorrect selection, or other reasons unrelated to a verified product fault, material misrepresentation, or rights provided under applicable consumer protection legislation.
Before purchasing, customers are responsible for carefully reviewing the product listing, photographs, videos, condition, specifications, and other available information.
By completing a purchase, you acknowledge that you have reviewed the product information available to you and are satisfied with your selection.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantees, statutory rights, or other legal protections that cannot lawfully be excluded.
For full details, please refer to the Phantom Pieces Return, Refund & Exchange Policy.
11. SHIPPING AND DELIVERY
Customers are responsible for providing accurate delivery information when placing an order.
Phantom Pieces is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, natural disasters, severe weather, government restrictions, industrial action, or other unforeseen events.
Once an order has been dispatched, customers may receive tracking information where available.
Customers are encouraged to inspect their purchase promptly upon delivery and contact Phantom Pieces if they believe the item has been damaged during transit or materially differs from the product purchased.
12. RISK AND DELIVERY
Phantom Pieces will take reasonable steps to ensure products are appropriately packaged and dispatched.
Where applicable, shipping and transit insurance may be arranged for high-value timepieces.
Customers must provide accurate delivery details and cooperate with delivery requirements.
Nothing in this section limits any rights or remedies available to customers under applicable consumer protection laws.
13. CANCELLATION
Phantom Pieces may cancel or decline an order before dispatch where reasonably necessary, including due to:
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Payment verification concerns.
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Suspected fraud.
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Incorrect pricing.
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Product availability issues.
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Website errors.
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Legal or regulatory requirements.
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Security concerns.
Where Phantom Pieces cancels an order and payment has already been received, the customer will be refunded the amount paid, subject to applicable law.
Customers do not have a general right to cancel an order due to change of mind, except where such a right is required by applicable law.
14. INTELLECTUAL PROPERTY
All content appearing on the Phantom Pieces website, including but not limited to:
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Logos
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Brand names
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Text
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Product descriptions
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Photographs
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Graphics
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Website design
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Videos
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Original written content
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Trade names
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Marketing materials
is owned by or licensed to Phantom Pieces unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Phantom Pieces' intellectual property without prior written permission.
All third-party trademarks and brand names remain the property of their respective owners.
15. USER-GENERATED CONTENT
If you submit reviews, testimonials, photographs, comments, or other content to Phantom Pieces, you grant Phantom Pieces permission to use, reproduce, publish, display, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
You represent that you have the right to provide the content and that it does not infringe the rights of any third party.
Phantom Pieces reserves the right to remove content that is unlawful, misleading, offensive, defamatory, or otherwise inappropriate.
16. THIRD-PARTY SERVICES AND LINKS
The Phantom Pieces website may contain links to third-party websites, payment providers, shipping services, social media platforms, or other external services.
Phantom Pieces does not control and is not responsible for the content, security, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to separate terms and conditions imposed by those third parties.
17. PRIVACY
Phantom Pieces respects the privacy of its customers.
Personal information collected through the website may be used to process orders, provide customer service, communicate with customers, prevent fraud, manage our business, and comply with applicable legal obligations.
For more information about how Phantom Pieces collects, uses, stores, and manages personal information, please refer to our Privacy Policy.
18. DISCLAIMERS
To the maximum extent permitted by applicable law, Phantom Pieces does not guarantee that:
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The website will always be available.
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The website will be free from errors or interruptions.
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Website content will always be complete or current.
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The website will be free from viruses or harmful components.
Phantom Pieces reserves the right to modify, suspend, or discontinue any part of the website or its services at any time.
Nothing in these Terms excludes any rights or guarantees that cannot legally be excluded under applicable law.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Phantom Pieces will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products, except where such liability cannot legally be excluded.
Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including rights and remedies available under applicable consumer protection legislation.
20. INDEMNITY
To the extent permitted by law, you agree to indemnify and hold harmless Phantom Pieces and its officers, employees, contractors, and representatives from claims, losses, liabilities, costs, or expenses arising from:
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Your breach of these Terms.
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Your unlawful use of the website.
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Your misuse of our products or services.
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Your infringement of third-party rights.
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Fraudulent or unauthorised activity conducted by you.
This obligation does not apply to the extent that the relevant loss or liability was caused by Phantom Pieces' own negligence, unlawful conduct, or other circumstances where indemnification cannot legally be required.
21. FORCE MAJEURE
Phantom Pieces will not be responsible for delays or failures to perform obligations caused by events beyond our reasonable control.
Such events may include:
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Natural disasters
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Severe weather
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War
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Terrorism
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Government restrictions
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Epidemics or pandemics
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Industrial disputes
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Transportation disruptions
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Internet or telecommunications failures
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Cybersecurity incidents
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Power outages
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Other unforeseen circumstances beyond our reasonable control
Where such circumstances occur, Phantom Pieces will take reasonable steps to minimise disruption where possible.
22. CHANGES TO THESE TERMS
Phantom Pieces reserves the right to update or modify these Terms of Service from time to time.
Updated Terms will be published on the Phantom Pieces website and will take effect from the date stated in the updated Terms.
Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. GOVERNING LAW
These Terms of Service are governed by the laws applicable in New South Wales, Australia, unless otherwise required by applicable consumer protection legislation.
Any disputes will be subject to the jurisdiction of the relevant courts of New South Wales, Australia, except where applicable law provides a customer with mandatory rights to bring proceedings in another jurisdiction.
24. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to apply and remain in full force and effect.
25. ENTIRE AGREEMENT
These Terms of Service, together with any policies referenced within them, constitute the agreement between you and Phantom Pieces regarding your use of the website and the purchase of products, subject to any additional terms that may apply to a specific transaction.
26. CONTACT INFORMATION
If you have any questions, concerns, or enquiries regarding these Terms of Service, please contact us:
Phantom Pieces
Email: phantompieces1@gmail.com
ACCEPTANCE OF TERMS
By accessing the Phantom Pieces website, browsing our products, creating an account, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any policies referenced within them.
If you do not agree to these Terms, please do not use the Phantom Pieces website or purchase products through our services.